Refund policy

RETURNS & REFUNDS

If you change your mind or find a fault, you can of course make a return to us. Contact us for more details. You'll find the small print below! 

1. The company will not accept returns or cancellations if the product has been altered by applying chemicals or paints to the surfaces or by altering or customising the product in any way that could be deemed as the customer using or treating the products as their own. While in the customer’s possession, any intended product returns must be kept in good condition.

2. Products must be returned to the company in the same condition and packaging as they were delivered. This includes, but is not limited to, box packaging, shrink-wrap, labels, instruction manuals, and protective packaging. If products were delivered flat-packed, they must be returned in the same manner, including complete disassembly. It is the customer's responsibility to take reasonable care of these items upon receipt and during the return process.

3. For orders made via our Online Store, you are entitled to cancel, if you so wish provided that you exercise your right and notify us no longer than 14 days after the day on which you receive the Products.
   
   

4. Care must be taken to ensure the returned products are packed well to avoid damage or loss of parts in transit, the products remain the customers responsibility until they are received by the company in an undamaged condition. Your statutory rights are not affected.

5. In the event that a product is incorrect, faulty, or damaged the company will cover the costs of the return and the cost of delivering a replacement. If the product is unwanted by the customer, then return costs will be at the customer’s cost, the product also must be returned in re-saleable condition. 

6. Once the company has received the unwanted product back, it will be inspected to ensure it is not damaged and in the same condition and packaging as they were delivered, and once approved, the company will issue a refund for the value of the product minus delivery/collection costs.

7. Refunds (where applicable) will be processed within 10 working days.