Our Delivery and Installation
Take the stress out of your purchase by selecting our team of trained installers to install your pergola.
If you're looking for professional installation, we offer services across the UK mainland. Our pergolas can be installed on a range of surfaces such as concrete, wood, and paving stones and you have the option of placing them next to your house or leaving them freestanding. Please note, installations on porcelain tiles incur an additional fee.
Our installation service includes assembly, secure bolting of your pergola, and removal of waste - ensuring a hassle-free experience from start to finish. Installations are typically scheduled within 5-10 working days after pre-installation requirements have been completed. Keep reading to learn more.
If you prefer delivery only, your pergola will be delivered quickly and hassle-free through our nationwide delivery service For in-stock products, we typically deliver within 3-5 working days of order confirmation. For pre-ordered items, estimated delivery dates are provided on product pages and in your email confirmation. We will notify you closer to the delivery date when your item is on its way.
Please note, delivery lead times may vary depending on your requested installation requirements, and we will keep you updated throughout the process via phone and email.
Important: Whether you choose delivery-only or delivery with installation, please note that we can hold your items in our warehouse for a maximum of 10 days after your order is placed. Kindly ensure delivery is scheduled within this period. For full details, please review our Terms & Conditions.
Pre-Installation Requirements
1. Base Preparation:
For smooth installation and optimal performance, it's essential to have a flat and level base, with a maximum slope of 10 mm in one direction for proper drainage. Slopes exceeding this or running in multiple directions can cause issues or prevent installation.
Recommended Base Options: Smooth flag paving, timber or composite decking, or concrete foundations.
Base Stability: Paving must have solid cement or concrete under foot positions. Decking requires solid timber joists beneath the surface.
Please note that side screen alignment cannot be guaranteed on uneven surfaces. For detailed guidance on base preparation, refer to our measuring guides found here.
2. Power Supply:
Customers are responsible for arranging their own electrician for electric pergolas and heater installations. Our team will secure heaters but will not handle electrical wiring.
3. Site Access:
Customers are responsible for preparing access to the site, including parking and clearing any obstacles.
Please keep in mind that installation services are subject to T&Cs: luxsol.co.uk/policies/terms-of-service.
For any questions, please contact LuxSol at support@luxsol.com.