Do delivery and installation happen on the same day?+
They are arranged separately. Your pergola is delivered first, then the installation team contacts you to agree a fitting date once the site requirements have been met.
How long will delivery take?+
In-stock items are delivered within 7 working days of order confirmation. Pre-order estimates are shown on the product page. We’ll contact you before dispatch to confirm your delivery window.
Can I use my own installer?+
Yes. Choose delivery only and arrange installation yourself. Use the instructions for your exact model, size and generation, and share the technical information and base requirements with your installer.
Find your assembly instructions
Can you install on paving or decking?+
Installation can be arranged on suitable concrete, paving, timber or composite decking. The surface and the support beneath the fixing points need to meet your model’s requirements. Share photos and details with LuxSol before scheduling; porcelain paving carries an additional drilling charge.
What about electrics and accessories?+
Tell us which roof, lighting, screens and heaters are in your order. Confirm power arrangements, accessory fitting and the scope of the installation with LuxSol before the appointment.
What if my garden is not ready yet?+
Speak to us before placing your order so we can agree suitable delivery and storage arrangements. If preparation is delayed after ordering, contact us promptly to discuss the next steps.