FAQs

Yes! Our new season pergolas are compatible with existing accessories, such as manual screens, and infrared heaters. Specific compatibility details can be found on each product page.

Yes, when the louvres of our pergolas are fully closed, the roof is completely weatherproof in standard conditions.

Rainwater runs from the roof louvres into a hidden gutter system and then drains down internally, through the legs. However, during severe weather conditions and heavy rain, there may be a slight leakage as excessive water cannot flow through the drainage quickly enough and may spill over, similar to guttering on a home or an external drain.

Yes, our aluminium pergolas are specifically designed to withstand various weather conditions. The reinforced roofs are fully waterproof when closed and engineered to withstand up to 80 kg/sqm of snow. Any snow is then efficiently drained away through an internal gutter system.

Our pergolas are built and tested to handle high winds: Aura, Como, and Sereno models are rated up to 35 m/s (approx. 80 mph), while the Tora model is rated up to 41 m/s (approx. 92 mph).

During extreme weather conditions, we recommend keeping the roof louvres slightly open to allow wind to pass through the structure. Side screens should also be fully retracted when not in use or during strong winds to prevent any damage or movement.

Our range of pergolas are made of 100% aluminium with steel foot plates and fixings.

Aluminium is low-maintenance and durable, so your pergolas will keep looking great and performing well for years to come.

Yes! LuxSol pergolas offer a range of accessories designed to tailor your outdoor space to your needs. Choose from side screens for enhanced privacy and weather protection, or slatted walls to elevate both privacy and design. You can also add infrared heaters to keep your space warm and cosy year-round. At LuxSol, we strive to provide flexible solutions that fit your outdoor living requirements.

Some new accessories are compatible with existing LuxSol pergolas. To confirm if a specific accessory works with your model, please send us a message, and our team will be happy to assist.

LuxSol accessories are specifically designed for LuxSol pergolas, and compatibility with accessories from other companies cannot be guaranteed. However, you can easily add LED strips or other lighting solutions to personalise your pergola.

Our electric-control pergolas include integrated LED lighting, providing an elegant ambient glow. Manual-control pergolas do not include lighting, but you can easily add LED strips or other lighting solutions to suit your preferences.

They are not included by default but can be purchased separately.

Crafted with the same anthracite grey powder-coated aluminium, they seamlessly integrate with our pergolas adding to the functionality and aesthetic appeal of our pergolas.

Easily controlled manually, our screens offer any height position for optimal sun exposure and privacy and feature a robust zipped frame design that provides additional protection against wind and rain.

The water-repellent, fade-resistant, anti-bacterial, and mould-resistant mesh fabric ensures durability with minimal maintenance. The open basket textile weave provides semi-transparency, allowing you to control natural light with 94% UV protection.

While sturdy, it's essential to fully open and retract the screens when not in use and during high winds to preserve their strength and longevity. In the event of the screens popping out of the frame during gusty weather, they can be easily zipped back into place.

Slatted walls are optional add-ons, sold separately, so you can customise your pergola to suit your space and needs.

Our pergolas come with clear installation instructions to guide you through the process. Additionally, we offer installation services for those who prefer to have our team handle the installation*. Our team will typically take between 3-5 hours to assemble the pergola, depending on its size.

Our pergolas can be installed on a variety of surfaces, including concrete, wood, and paving stones, and you have the option of placing them next to your house or leaving them freestanding. 

Our installation service* requires a flat and level base with a slight slope of no more than 10 mm in one direction for proper drainage to ensure a smooth installation and optimal performance.

For a smooth installation and optimal performance, it's essential to have a flat and level base. We recommend a slight slope of 10 mm maximum in one direction for proper drainage. Slopes greater than this, or in multiple directions, can cause issues or prevent installation.

Our recommended base options include smooth flag paving, timber or composite decking, or a concrete foundation. Paving must have solid cement or concrete under foot positions, and decking must have solid timber joists.

Please keep in mind that side screen alignment cannot be guaranteed on an uneven base. For detailed guidance on specific measurements, refer to our handy measuring guides. More here.

Our pergolas are securely fixed to the ground using bolts through the post footplates. These fixings provide stability and safety and are neatly covered with post caps for a clean, polished finish.

A flat, level base with a slope of no more than 10mm in one direction ensures proper drainage, structural stability, and correct alignment of accessories. An uneven base can lead to installation difficulties and impact the functionality of side screens and slatted walls.

Unfortunately, our pergolas are not designed to be attached to a house, nor can a post be removed. These modifications would compromise the structural integrity of the pergola.

Our pergolas are designed with low maintenance in mind. They can be easily cleaned with mild soap and water. To ensure longevity we recommend occasional inspections to check for wear and tear, and annual lubrication on all moving parts with products such as WD40 in early Spring and later Autumn, as well as clearing any debris from the gutter in order to ensure effective drainage.

Use a damp cloth with warm water to remove any dust or dirt from the structure. Be careful not to rub grit into the structure as it may scratch the structure. It is always advised to clear debris from the gutter in order to ensure effective drainage.

A pergola adds style and function to your outdoor space, offering shade and shelter for outdoor activities.

Our 100% aluminium pergolas are also highly durable, low-maintenance, and resistant to the elements, rust, and corrosion. 

They are available in various sizes and styles to suit your needs and can create a cosy outdoor living area while enhancing the aesthetic appeal of your garden.

We offer a 5-year warranty on pergola frames and louvres, along with a 2-year warranty on all electric motors, screens, and slatted walls.

While similar, pergolas and gazebos have some key differences.

A gazebo is more enclosed with a closed roof, whereas pergolas are typically more open and airy with an open roof.

We offer FREE nationwide delivery across mainland UK* on all pergola orders, typically within 7 working days of order confirmation.

There will be a delivery charge for accessories bought without a pergola. 

Yes, we offer professional installation services, read more here.

*Delivery times may vary for remote / rural areas due to longer transit.

Yes, but only for a short period! Whether you’ve chosen delivery-only or delivery with installation, we can hold your items in our warehouse for up to 10 days from the date of your order confirmation.

*Delivery times may vary for remote / rural areas due to longer transit.

Our pergolas are 2.5m high and so fall under ‘permitted development’ status. In any case, please refer to the Planning Portal for advice if you’re unsure on your specific location requirements. 

Yes, we can issue a VAT invoice to your company.Simply provide the necessary details at the time of purchase, then drop us an email once you've checked out to sales@luxsol.co.uk, and we’ll take care of the rest. If you are wanting to pay by bank transfer, please see the next question.

Absolutely! Just email us at sales@luxsol.co.uk, and we’ll send you an invoice with our bank details to complete your payment securely.

Pergola prices vary due to factors like material quality, design complexity, and features.

At LuxSol, we don’t cut corners. Our pergolas use high-grade aluminium, feature double-layered wide louvres for superior waterproofing and provide a solid ceiling when closed, and have sturdy 12cm x 12cm posts for lasting durability. Our prices reflect the premium quality and craftsmanship we deliver, ensuring you get a pergola built to last.

Because we offer YOU so much MORE than just an online shop! You can visit our showroom to see our pergolas in person and chat with our friendly, knowledgeable team. We're a family-run business with over 40 years of experience, and we take pride in offering premium products and exceptional customer service. Can't make it to the showroom? You can speak to our team too - give us a call at 01270 346002.

When you choose LuxSol, you’re not just buying a product – our team offers expert guidance throughout your pergola purchase journey, providing pre- and post-care support, including maintenance tips. Our relationship with you doesn't end after the sale.

Our pergolas are in-stock and ready to ship, with no pre-order necessary. They're shipped quickly via nationwide delivery and with you in 7 working days from order. We ensure safe handling and deliver right to your preferred location, making for a smooth handover.

*Delivery times may vary for remote / rural areas due to longer transit.

Definitely! We invite you to visit our showroom where you can see our pergolas on display. This gives you the opportunity to experience the quality and craftsmanship of LuxSol pergolas firsthand.

Get directions here!

If you can't make it to the showroom, you can still speak to our team - give us a call at 01270 346002.

This will depend on what size pergola you buy and what you want to achieve. Refer to our handy guide here.

Our aluminium pergolas outshine alternatives like wind shades, parasols, and low-budget metal options. While wind shades and parasols offer limited protection, our pergolas provide robust shelter from rain, wind, and sun. Wooden pergolas may look nice but lack weatherproofing; ours feature a solid, waterproof roof and adjustable louvres for customisable sunlight control. Unlike budget metal pergolas that might only last a season, LuxSol pergolas are built for long-term durability and superior functionality.

Yes, we can deliver to Northern Ireland for an additional fee, typically between £850 and £950 depending on your location.

We’ll deliver your pergola right to your preferred ground floor location for a seamless handover.

If you have any further questions, feel free to give us a call at 01270 346002. We're happy to help!

When you order from us, your pergola will be shipped and delivered quickly via our nationwide service within 7 working days from order confirmation. We offer FREE delivery to UK mainland addresses.

Your pergola will arrive in clearly labeled, well-packaged boxes. Our 2-person delivery team will unload it at your preferred ground floor location.

*Delivery times may vary for remote / rural areas due to longer transit.

If you'd like to collect your order instead, we have a convenient Click & Collect service available from our Cheshire depot. Simply reach out to us to prior to placing your order to arrange collection. Our returns policy remains unaffected by this delivery option.

Yes, we do! You can visit our showroom to see our pergolas in person and chat with our friendly, knowledgeable team. Our showroom is located in Sandbach, Cheshire, and we’d love to help you find the perfect pergola for your outdoor space. Get directions here!

If you can't make it to the showroom, you can still speak to our team - give us a call at 01270 346002.

Unfortunately, the installers will not be able to take any pergola/accessories packaging with them. Customers will need to dispose of this themselves.

You can reach us by:

• Phone at 01270 346002
• Email at hello@luxsol.co.uk
• Complete the below 'Contact us' form.

Whether you have questions, need advice, or just want to chat about your project, our friendly team is always ready to assist.

We look forward to hearing from you!